Usage Terms And Conditions


General Returns Policy


The following General Returns Policy is applicable to all items sold on  This policy is validated within 7 days of delivery of the order on the item value greater than Rs.1000. It must be reported to us within 24 hours of delivery.


Return/Replacement Criteria

  • different from what was ordered
  • delivered with any defect
  • missing parts or accessories
  • delivered in a physically damaged condition, or
  • Significantly different from the description given by the merchant


How to raise a return request?

If you have received a damaged product or an empty parcel or any item is missing from the package or for the reasons fulfilling conditions previously mentioned, you can lodge the Return Request or Complain on our mailing address i.e. “” with the exact image of the defective product or you can contact on our helpline number i.e. +91-7249910006 within 24 hours of receiving the order. Customer Support will confirm the return request and will inform you about the Pickup Process. Please ensure that the product is in unused and original condition, includes all labels, User manual, Warranty card and the invoice along with the product.


Where to return product?

Our courier service facilitate pickup from areas under certain pin-code, If your area does not comes in serviceable area then you must have to courier the item to following address:

        Karura Engineering India Pvt. Ltd.

        10 , Sant Vihar Kanker Khera Meerut

        Pincode- 250001  


How to cancel an order?

In case you want to cancel your order, you need to lodge cancellation request on our mailing address i.e. “” or you can contact on our helpline number i.e. +91-7249910006


Please note: Cancellation request can be accepted only before shipment of ordered product. reserves the right to cancel order under following scenarios:

  • Product no longer available or temporarily out of stock
  • Non-serviceable locations
  • Restriction on the quantity ordered
  • Problems identified by our Inspection & Quality Department.
  • Incomplete or inaccurate address


Refund Policy:

If the product of your choice is unavailable in your preferred specifications or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you in the following way:

You can drop us a mail at stating your Order Id during mailing or you can lodge a request through call to our Supply Chain Team at 7249910006. Your refund will be processed after approval. Once your refund has been approved, your money will be credited back to you in one of  three ways: 

  • As an NEFT transfer if you paid via Bank Transfer to our account.
  • As a refund via the same source that you used to pay for the order, For example, this means that if you paid via your ICICI Debit/Credit card, your refund will be credited to the same card/account.
  • If you have made the payment through QR Code through Paytm or any other wallet, then it will be refunded to the same wallet.

Once the refund is initiated from our side you will get an email confirmation and it takes max. 5 working days to credit the amount in your account. If the amount is still not reflected you may contact us in the same email id or contact no mentioned above.


 Terms and Conditions

  • Any Product which has been used/worn or altered is not eligible for return
  • Physical damage to the box or to the product cannot be exchanged or returned
  • If the return request is raised beyond the advised timeline is not eligible for return
  • If returned without original packaging and accessories is not eligible for return
  • If the sealed package of branded products is opened, then the return policy is voided
  • Brand Packaging should be intact
  • If the Product code/Model number is of your choice, then the return request is not eligible.
  • Replacements will depend on the availability of the item
  • Product must be in its Original Condition
  • There are certain categories where, return is not possible, Please refer Table 1.1.



Table 1.1 Categories with Return/Replacement exceptions

Product Categories

Return  Conditions/Exception (Product cannot be returned)

Safety and Tools

Power tools, if used/ damaged during operations

Safety items if unpacked from seal packed


If motor is used in the application

If wires & cables is unpacked from seal packed

Test and Measurements


If sensors, callipers, gauges are taken into operations



If the company seal is opened

Water Pumps


If the pump is taken into operation or fitted in bore in case of bore-well/submersible.

If pump is selected by you/your own technician



If seal of bearing is broken

If seal of hydraulic oil/paint is opened



If the seal of standard pack is tempered

 Enquiry On SMS